IMPORTANT

Before requesting service for your lighter, please refer to our online instruction manual to solve any common issues. Please note all lighters must be EMPTY of butane fuel before shipping.

PRODUCT RETURN POLICY

XIKAR Lifetime Warranty Information

We are proud to offer our lifetime warranty on all XIKAR products. If you feel that it fails to live up to our promise of function, form, feel, and fair, simply return it to us & we will cheerfully repair or replace your product. XIKAR reserves the right to repair, or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.

A. Customers sending in returns from outside of the USA are responsible to pay return shipping, when your items have been processed you will be contacted by a customer service representative with a return shipping quote. Your items will NOT be shipped to you until this balance has been payed.

B. (Please Be Sure to Send in Your Return In a Timely Manner, All OPEN RMA CASES That Are Not Received With In Two Weeks Of The Requested Date Will Be Voided)

If you have any questions, or require assistance, please contact our Consumer Service Department by email at: [email protected]


FOR USA AND CANADA ONLY: To return your XIKAR product(s) for warranty service in a padded mailing envelope or box to:
Using USPS, UPS or FedEX
XIKAR Inc.
3350 Enterprise Ave., #120
Weston, FL 33331

Please allow 4-6 weeks to process your return. If you’ve asked for confirmation when your item is processed, and have not received it within 4-6 weeks, please contact XIKAR.

We require that you purchase delivery tracking/ confirmation when sending in a product for replacement. XIKAR will also provide tracking when mailing your product back to you.