Welcome to the XIKAR RMA (Return Merchandise Authorization) website for warranty service requests. Please follow the steps below to request warranty service.

** Please note that the typical turn-around time for returns (excluding retailers) is between 4-6 weeks

Before requesting service for your lighter, please refer to our online instruction manual to solve any common issues immediately.

To begin, create a XIKAR RMA account. Click "Create an Account" at the top of your screen (located above the logo).
After you create your account, click "Submit a Service Request" and follow the instructions on the form.
- Insert the sku# into the Find bar NOT the Product Code bar to bring up your item in the table below.

You must submit your request completely for it to be approved for service. You will know the RMA has been submitted once you receive your Request ID #.

Once your request is approved, you will receive an email with instructions including an RMA job number to track your case through completion.
Upon acceptance, you must reenter your account and go to "Check Current Status". Clicking on your RMA # will take you directly to the packing slip and generic shipping label.

All packages MUST be shipped in to:
XIKAR, INC
3350 ENTERPRISE AVE #120
WESTON, FL 33331

~ Customers sending in returns from outside of the USA are responsible to pay return shipping, when your items have been processed you will be contacted by a customer service representative with a return shipping quote. Your items will NOT be shipped to you until this balance has been payed.
~All customers are responsible for the shipping charges to send the defective product to the address posted above. No replacements will be shipped out until your return has been received into our warehouse and logged into the RMA system.

IMPORTANT: ALL LIGHTERS BEING SENT BACK FOR RETURN MUST BE DRAINED OF ANY BUTANE .

~ANY RETURN REQUESTS THAT HAVE NOT BEEN RECEIVED WITHIN 2 MONTHS OF CREATION WILL BE VOIDED~



Thank you.