Welcome to the XIKAR RMA (Return Merchandise Authorization) website for warranty service requests. Please follow the steps below to request warranty service.

Before requesting service for your lighter, please refer to our online instruction manual to solve any common issues immediately.

To begin, create a XIKAR RMA account. Click "Create an Account" at the top of your screen.
After you create your account, click "Submit a Service Request" and follow the instructions on the form.
Once your request is approved, you will receive an email with instructions including an RMA job number to track your case through completion.

A. Customers sending in returns from outside of the USA are responsible to pay return shipping, when your items have been processed you will be contacted by a customer service representative with a return shipping quote. Your items will NOT be shipped to you until this balance has been payed.

B. (Please Be Sure to Send in Your Return In a Timely Manner, All OPEN RMA CASES That Are Not Received With In Two Weeks Of The Requested Date Will Be Voided)

IMPORTANT: ALL LIGHTERS BEING SENT BACK FOR RETURN MUST BE DRAINED OF ANY BUTANE .

Thank you.